Accessibility statement

This website is run by National Adoption Recruitment Steering Group (NARSG). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser settings
  • zoom in up to 300% without the text spilling off the screen using browser settings
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

This website has been developed to be as accessible as possible. However, we know some parts of this website aren’t fully accessible, including:

  • people using a screen reader may struggle to use our third part player for podcasts
  • we have identified some colour contrast issues within the site

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us using the contact details at the end of this statement.

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact us using the contact details at the end of this statement.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The NARSG is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • people using a screen reader may struggle to use our third part player for podcasts
  • we have identified some colour contrast issues within the site

Non-compliance with the accessibility regulations

Our player for podcasts may cause some issues for screen reader users. This is a 3rd party player that we do not have any control over. If you do find difficulty listening to podcasts, then please contact us on the details below so we can provide these in an alternative format. We will continue to review other 3rd party players to find a more accessibile version.

We have identified a few colour contrast issues in the header of a couple of pages on the site. We are working with our developer to rersolve these as soon as possible.

Disproportionate burden

We do not believe there is any content on this site for which we need to claim a disproportionate burden.

Content that’s not within the scope of the accessibility regulations

External links

This website may link to third-party, external websites or services that are not fully accessible.

How we tested this website

We tested this website in the following ways:

  • using the NVDA screen reader (last tested September 2018)
  • WCAG 2.1 compliance using a third-party automated service (last tested July 2020).
  • regular testing using a suite of browser-based accessibility reporting tools
  • Colour contrast checkers are used during the design phase and re-tested once launched

We tested our main website platform, available at

What we’re doing to improve accessibility

We provide training to all content authors to ensure new content is accessible. We monitor this website weekly and we aim to address any issues promptly. We will be reviewing this site regularly and updating this statement accordingly.

Preparation of this accessibility statement

This statement was prepared on 08 September 2020.

This website is scanned for WCAG 2.1 compliance issues using a third-party automated service on a weekly basis.

Contact us

For any enquiries about the accessibility of this website, you can contact us by:

  • emailing
  • calling
  • by post at